Legal Notice

This document contains the Legal Notice and General Terms & Conditions of Use that regulate access, browsing, and use of the Website owned by the business entity RESIDENCIAS DE ESTUDIANTES, S.L. (hereinafter, RESA) at the URL www.resahousing.com (hereinafter, the Website). Please read this information and the Privacy Policy of this Website carefully.

1. GENERAL INFORMATION AND OWNERSHIP OF THE WEBSITE

The owner of the domain name www.resahousing.com is:

RESIDENCIAS DE ESTUDIANTES, S.L. (RESA)

Registered address: Paseo de la Castellana 163 3º izq., 28046 Madrid

Address for communication purposes: Vía Augusta nº 21-23 2º, 08006 Barcelona C.I.F.(Tax Id): B-60.109.188

Registration data: Entered in the Mercantile Registry of Madrid, Tome 37046, Page 153, Sheet no. M-661,710.

Resa Housing belongs to the company RESA, which, in addition to managing this BCU (Barcelona Centre Universitari) university accommodation booking service, also manages more than 33 Halls of Residence/Residential Colleges throughout Spain. The Resa Housing office is located at 19 Torrent de l'Olla Street in Barcelona (08012).

Through this Website, Resa Housing offers a wide range of university accommodation for foreign or Spanish students, researchers, and university professors who wish to stay in flats, rooms in shared flats, and rooms in family homes in the city of Barcelona, the area around Barcelona, or in the city of Girona and its surroundings (hereinafter, the accommodation). In turn, this website provides the opportunity for Owners to advertise and offer their accommodation in the Resa Housing pool of flats and to handle operations by themselves or through Resa Housing (hereinafter, the Services).

The following text regulates the use, by Internet users, of this Website (hereinafter, the Website) owned by RESA. This website has been created and managed for this company through Resa Housing.

RESA - as the owner of this Website - reserves the right to change any of the points included in these General Terms & Conditions unilaterally without prior notice. Any changes to these Terms & Conditions that may affect the rights of Users will be communicated on this Website. If one of the provisions of these General Terms & Conditions were declared null and void or inoperative, the rest of the General Terms & Conditions shall remain in force.

2. ACCESS TO AND USE OF THE WEBSITE

Users who access this service must be of legal age, in accordance with Spanish legislation, and have sufficient legal capacity to contract the services offered on this Website. In the case of minors, the intervention of parents or legal guardians will be required to use the services and/or to contract them.

Access to this website is unrestricted and free of charge. The use of this service is intended for university students, researchers, professors who, for the purposes of study, internships or research, wish to stay in Barcelona and/or the surrounding area temporarily. It will be understood that by accessing and/or using this Website, Customers will acquire the condition of Users, which implies adherence to the general terms and conditions applicable to them.

The functions of this website are as follows:

  • - To offer an online platform to bring together the Owners of accommodation (hereinafter, 'Owners') with Users/Customers interested in booking accommodation for periods in excess of one month.
  • - To provide Users/Customers with information about the temporary rental of flats, rooms in shared flats, and/or homestays, and to book the accommodation online. The benefit of using the online booking service is its speed since the accommodation is locked and not offered to any other User. Owners, in order to access the service, must first fill in the data registration form (hereinafter, the form). They may upload the information and photographs of their accommodation to the platform personally or, if the Owners so wish, Resa Housing will upload the information about the flat/room provided by the Owner and manage their accommodation.

3. GENERAL TERMS AND CONDITIONS OF USE GOVERNING THESE SERVICES

The purpose of this Website is to provide the users accessing it with the various services offered and provided by RESA through Resa Housing. The purpose of these Terms & Conditions is to regulate the general terms and conditions of the services related to the offer of flats and/or rooms, as well as their reservation through this site managed by Resa Housing. These terms and conditions of use include and complete the Legal Notice.

The use of this service will imply the full and unreserved acceptance of each and every one of the General Terms & Conditions of Use included in this latest updated version.

Resa Housing is not the owner or real estate agent or manager of the properties; in short, it does not own, sell or sublet or control in any way the properties published on this Website. Resa Housing provides the Platform and the services that will be detailed below to Owners and Tenants.

Owners can use this platform to advertise their accommodation and manage certain services. The Owners can also arrange visits with customers who display an interest and formalise the reservation (without a visit) and contracting of accommodation. In the case of Users interested in looking for accommodation to rent, this site offers interested customers the option to book accommodation online and even arrange and close a contract for said accommodation.

To access the website and to book or rent accommodation, Users only need an email address and a personal and non-transferable password.

4. TERMS AND CONDITIONS OF USE OF THE SERVICE FOR USERS/CUSTOMERS

Users/Customers must fill in the registration form with their personal details as well as additional information (length of stay, university, course...). At the end of the form, the General Terms & Conditions of Use of the service selected by the user/customer (as a User interested in accommodation) are provided together with a checkbox so that Users/Customers can read the said Terms & Conditions and, if appropriate, expressly accept them. The acceptance of the terms and conditions is essential to be allowed to sign up and to make use of the services offered. The registration form requires Users to provide a personal password that, together with their email address, will constitute the information required to access the User Area. Once this step has been carried out by the Users/Customers, they will receive an email confirming the registration and informing them how to access the User Area using their personal email address and password. This is the system Users/Customers must use to access the User Area and it guarantees maximum confidentiality regarding all the operations Users wish to perform on the Resa Housing website.

4.1. Conditions of Use of the www.resahousing.com Online Booking Service by Interested Users

This system allows interested Users to submit an online request to book accommodation, indicating the dates of arrival and departure. Before formalising the reservation request, Users can consult accommodation rates as well as the fees for the reservation intermediation services offered (hereinafter, 'Reservation fee'). We recommend that you read section 8. 'Rates and Billing' on this Website.

This reservation request is sent to the Owner, who will have 48 hours to answer whether or not he/she accepts the booking. If the reservation is accepted, the interested User will be informed by email.

Once the communication of the acceptance of the reservation has been sent to the interested User, the latter will have 24 hours to make, through the virtual POS, the payment of the reservation fee plus the corresponding legal VAT and on the other hand, the entry of a monthly payment to the owner by bank transfer to the account number provided expressly by the Owner to Resa Housing (hereinafter, "Initial payment") and send / upload the documentation requested in the "Documents" section of the user area; If you do not do so within the established period, the reservation will be invalidated and the accommodation will be available on the Website. The part of the initial payment corresponding to a monthly rental payment will become part of the deposit.

From the moment these steps have been taken by interested Users (hereinafter, the Tenant), the reservation will be understood to be fully confirmed and the flat will be locked and unavailable to any other User.

In accordance with this online booking service, when selecting accommodation to be booked, Users must fill in all the information requested on the Platform.

When interested Users submit a reservation request through this Website, certain User (future tenant) data are shared with the Owner: age, nationality, studies, university, and other data specifically required by the Owner. Any information provided by Tenants and authorised by them to make a reservation must be shared with the Owners to prepare the relevant contract. Owners and Tenants understand and agree that they are solely responsible for the information they may provide to the other party, as well as their actions and omissions in this regard.

Resa Housing, as an intermediary, will contact Owners and Tenants by email to confirm the reservation and to facilitate and arrange the signing of the contract. Owners acknowledge that they are solely responsible for the information provided about their accommodation and/or uploaded by them or by Resa Housing to the Website, and they also acknowledge that they have full rights to dispose of and authorise the reservation of the published property.

The temporary rental contract for the reserved accommodation will be prepared and signed in person by both parties; the contract cannot be formalised through this Website.

4.2. Cancellation Policy for Users/Tenants

Note on the Cancellation Policy: The provisions of Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, govern the Exceptions from the Right of Withdrawal “Member States of the European Union shall not provide the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following: a) service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader'.

Resa Housing considers a contract has been executed when a Tenant makes a reservation request and the Owner confirms the reservation. And in relation to the Owner, once the Tenant's reservation has been confirmed.

Once the Tenant has booked the accommodation and the Owner has accepted the reservation, the Tenant must pay Resa Housing the reservation fee plus the corresponding legal VAT and, on the other hand, must make a transfer to the owner of the initial payment equivalent to one monthly payment. This initial payment equivalent to one month's payment will become part of the deposit. If this payment is not made by the Tenant, the reservation process will not be considered effectively completed.

The Tenant must pay the rest of the deposit directly to the Owner (without any intervention by Resa Housing) within the period agreed by the parties between the signing of the contract and the moment the Tenant checks into the accommodation. Once these payments have been made, if the User finally cancels the reserved accommodation, these amounts will not be refunded, in accordance with the cancellation policy.

Standard Cancellation Policy: The following cases would apply:

  1. - With 30 days or less before the Arrival Date, no amount of the initial payment will be refunded to the Tenant.
    - Between the 31st and 60th days before the date of entry, Resa Housing will return to the Tenant 50% of the reservation fee plus the corresponding legal VAT and the Owner will return 50% of the first monthly payment.
    - With 61 days or more before the Arrival Date, Resa Housing will reimburse the Tenant 100% of the reservation fee and the owner will return 100% of the first monthly payment.

If the Tenant cancels a reservation that has already been confirmed by the Owner, Resa Housing will not refund any amount to the Tenant and the full initial payment will be transferred to the Owner.

Users/Tenants must cancel reservations through the User Area in the Resa Housing website.

If Resa Housing charges the reservation to the Tenant and, for whatever reason, the full amount cannot be received or collected to cover the reservation of the accommodation, for reasons not attributable to Resa Housing, a demand for payment will be sent to the Tenant to pay the remaining or pending amount within the following 24 hours. If the Tenant fails to pay in full, Resa Housing will charge the amount equivalent to the Reservation Fee and its corresponding Value Added Tax (VAT) and will proceed to cancel the reservation for accommodation and this amount shall not be refundable to the Tenant under any circumstances nor will any amount be transferred to the Owner.

5. TERMS AND CONDITIONS OF USE OF THE SERVICE FOR OWNERS.

5.1. Conditions of services:

To be able to opt for the services offered by Resa Housing, Owners must sign up by completing a data registration form (registration form) as an Owner. At the end of the form, the General Terms & Conditions of Use of the service for Owners are provided, together with a check/acceptance box so that Owners can read the said Terms & Conditions and, if appropriate, accept them. Once an Owner has signed up to the Website, a personal and non-transferable User Area will be generated with an exclusive access key for that specific Owner. The User Area can be used to access their personal data, upload an apartment/room, as well as manage reservations, visits, contracts, invoices, income, etc.

Resa Housing will charge the Owner the fee for the brokerage services (hereinafter "brokerage fee"), once the reservation has been accepted and the contract has been signed. This amount will be charged to the bank account provided by the Owner for this purpose.

Owners may upload their flat(s) or room(s) (hereinafter, accommodation) to the Resa Housing advertising platform once their access has been authorised. Uploading accommodation to the platform consists in uploading the information corresponding to it (characteristics, conditions, length of the rental period, bank details, direct debit order - SEPA, etc.) as well as photographs and other additional documents related to the accommodation, such as the certificate of occupancy, energy efficiency certificate, and a non-notarised deed/note of ownership of the accommodation. Once the flat has been uploaded, Resa Housing will validate that all the information is correct and accurate and will enable the publication of the property on the Website.

If so desired, Resa Housing can, on behalf of the Owner, upload the accommodation to the platform together with the information expressly provided by the Owner. Resa Housing can also contact the Owner to visit the flat being offered, take pictures of the accommodation together with the Owner and confirm the information provided by the Owner.

Seven (7) days before the last 60 days or less to the end of the contract, Resa Housing will inform both parties of this situation and if both parties agree, under the express instructions of the Owner, the contract can be renewed with the same tenant or the flat can be uploaded again to the Resa Housing website until there is a new reservation request.

Likewise, Owners agree to provide all the necessary information requested by Resa Housing, which includes, but is not limited to: the location, size, capacity, characteristics, availability of the accommodation, price and payment conditions, certificate of habitability, energy efficiency certificate, etc.

Resa Housing guarantees the features and information related to the accommodation on the date it was verified. However, Owners must keep the accommodation in similar conditions to those displayed in the advertisement. If the conditions of the Accommodation differ significantly from those provided in the advertisement, Resa Housing reserves the right to withdraw the advertisement of the accommodation from the platform or the application.

Resa Housing may not be held liable for the Owner's failure to comply with applicable laws, rules and regulations. Resa Housing reserves the right, without prior notice and at any time, to withdraw the publication or the advertisement and/or to disable access to any advertisement for any logical and justified reason including any advertisements that Resa Housing, at its free discretion, considers objectionable for any reason.

By the fact of accepting a reservation, Owners confirm that they are not infringing any agreement made with third parties and that they are in compliance with all applicable laws, tax requirements and any other rules or regulations applicable to any accommodation included in the advertisement, without incurring any conflict of interests with third parties.

Once a User has requested to book the accommodation, the website will automatically send the Owner an email with the formal reservation request made by the user and the latter will have a maximum of 48 hours to accept or reject the reservation of the accommodation. If the Owner accepts the reservation, the acceptance of the reservation will be communicated directly by email to the Tenant, who must formalize the Initial Payment of the reservation corresponding to a monthly payment to the owner by bank transfer to the bank account provided expressly by the Owner together with the payment of the reservation fee plus VAT by credit / debit card (VISA or Mastercard) through the payment gateway enabled on our website. Resa Housing will charge the Owner the fee for the brokerage services (hereinafter "brokerage fee"), once the reservation has been accepted and the contract has been signed. The Owner will provide Resa Housing with his bank details and by providing them, he expressly consents to Resa Housing providing them to the tenant, whose reservation has been accepted by the Owner himself, so that the tenant can make the corresponding payments in favour of the Owner.

5.2. Cancellation policy for Owners:

Note on the Cancellation Policy: The provisions of Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, govern the Exceptions from the Right of Withdrawal “Member States of the European Union shall not provide the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following: a) service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader”.

Resa Housing, in relation to the Owner, understands that contracts have been executed once the Tenant has confirmed the reservation.

If a reservation has been expressly accepted by the Owner, and provided that the Owner and the Tenant have already signed the rental agreement, the cancellation or contract termination policies will be those included in the aforementioned agreement.

If the Owner cancels the reservation before the Check-in Date or before the Owner and the Tenant sign a Rental Agreement, the Reservation Fee with its corresponding Value Added Tax (VAT) and the Initial Payment equivalent to one month's rent will be refunded to the Tenant.

In relation to the Owner, as regards the Intermediation Service Fee:

  • a) If the Owner cancels the reservation 61 or more days in advance with respect to the Arrival Date, Resa Housing will not penalize the Owner.
  • b) If the Owner cancels the reservation in a period between 60 days and 31 days prior to the date of entry, Resa Housing will penalize the amount equivalent to 25% of a monthly payment.
  • c) If the Owner cancels the reservation with less than 30 days before the date of entry, Resa Housing will penalize the amount equivalent to 50% of a monthly payment.

Furthermore, Resa Housing reserves the right to claim any of the above-mentioned amounts in the event that any of the above-mentioned penalties should need to be applied, and to this end, Owners accept that Resa Housing will send them a demand for payment and that they will be obliged to pay these amounts to Resa Housing in accordance with the provisions of this Section 5.3.

6. SIGNING THE RENTAL AGREEMENT.

Resa Housing states that it shall not be a party to the rental agreement under any circumstances. This contract will be signed only by the Tenant and the Owner; consequently, Resa Housing has no legal responsibility or liability of any kind in the event of any conflict, disagreement or claim between the Tenant and the Owner. Resa Housing will prepare a standard rental agreement and arrange for it to be signed by the property Owner and the Tenant.

Notwithstanding the above, any issues arising from the rental agreement must be settled and negotiated between the Tenant and the Owner. Resa Housing will not be a party to any negotiations regarding any deposit or guarantee required by the Owner from the tenant and reflected in the rental agreement or in any type of agreement, nor will it mediate in any way in any dispute that may arise as a result of the drafting of the agreement.

In this sense, Resa Housing advises both the Tenant and the Landlord to read the model rental agreement or any other contractual agreement they reach carefully, as this will be the document that will govern the relationship between them.

7. CONDITIONS PRIOR TO CHECKING IN

The initial payment (once the amount of the intermediation fee plus the legal VAT has been deducted) will be transferred to the Owner within 24 hours from the Check-in Date, provided that the Tenant has not notified Resa Housing of any serious deficiencies.

The initial payment (once the amount of the intermediation fee plus the legal VAT has been deducted) will be transferred to the Owner within 24 hours from the Check-in Date, provided that the Tenant has not notified Resa Housing of any serious deficiencies.

The initial payment (once the amount of the intermediation fee plus the legal VAT has been deducted) will be transferred to the Owner within 24 hours from the Check-in Date, provided that the Tenant has not notified Resa Housing of any serious deficiencies.

The initial payment (once the amount of the intermediation fee plus the legal VAT has been deducted) will be transferred to the Owner within 24 hours from the Check-in Date, provided that the Tenant has not notified Resa Housing of any serious deficiencies.

7.1. Conditions applicable to Tenants regarding Check-in

Within 24 hours of checking into the accommodation, Tenants may notify the Owner by email and provide a copy to Resa Housing(info@resahousing.com), of any deficiency considered “serious” or “major” and inform of any inaccuracy regarding the accommodation in relation to the features/conditions indicated in the advertisement published on the website, and adding any document or photograph that evidences such deficiencies.

A “serious” or “major” deficiency is one that involves any failure to comply with regulations governing living conditions, a health or hygiene risk, or substantial changes that differ from the description published in the advertisement.

If the Owner does not begin to solve the deficiencies within a maximum period of 48 hours from the notification of the same, the Owner will be failing to comply with the conditions established on the Website, which will entitle the Tenant to cancel the reservation. In this case, the cancellation policies for Owners will be applied to the Owner (see point 5.3 above) and Resa Housing will provide the Tenant with options to solve the issue, such as looking for new accommodation with similar conditions/features to the previous one, which the Tenant may accept or reject. This possibility will be conditional on Resa Housing having other available accommodation with similar features.

If Resa Housing staff, based on their assessment and the verification of the circumstances, consider that a “serious” deficiency does exist, the owner will be given a period of 24 hours to begin to resolve such deficiencies, which must be definitively resolved within a reasonable time. If the Owner does not attempt to solve the problem within this period and the Tenant cannot be offered similar accommodation, Resa Housing will return the Reservation Fee plus the corresponding legal VAT together with the Initial Payment to the Tenant.

If Resa Housing considers that there is no “serious” deficiency and the Tenant decides to cancel the reservation for the accommodation and terminate the contract for unfounded reasons, the Tenant will lose the Reservation Fee together with the corresponding legal VAT and the Initial Payment transferred to the Owner.

8. RATES AND BILLING

The minimum period for which accommodation can be booked is one month plus one day; however, Owners may establish a longer minimum period of stay.

When a Tenant makes a reservation and it has been confirmed by the Owner, the Tenant must pay Resa Housing the reservation fee plus the corresponding legal VAT) through the payment gateway available on the Website and on the other hand, must make a transfer to the owner of the initial payment equivalent to a monthly payment, in the bank account expressly provided by the Owner.

Definitions regarding Rates or Prices:

  • - The Rental Price is the amount to be paid for the rent/lease of the accommodation plus any applicable taxes in accordance with the legislation in force and will be determined by the Owners based on their exclusive assessment. Once the rental agreement has been signed between the Tenant and the Owner, it is the sole responsibility of the Owner to collect rent from the Tenant throughout the term of the contract. Resa Housing will not be responsible in any way for the collection of rent or for any failure to pay that may occur.
  • - The initial payment: is the amount corresponding to the price of a monthly rent (amount that will become part of the amount of the deposit), plus the reservation fee plus the applicable taxes according to the regulations in force.
  • - The Full Contract Price is the full rental price of the reserved accommodation, which will vary according to the total length of the contract and the price assigned to each of the days of the life of the contract, plus any applicable taxes.
  • - The Reservation Fee is the amount Resa Housing will charge the Tenant at a rate of eight (8) per cent of the Full Contract Price for the services provided in handling the reservation. This fee will be a minimum of €200 and a maximum of €599.
  • - The Intermediation Fee is five (5) per cent of the Full Contract Price that Resa Housing will charge the Owner for the services provided. The minimum fee will be €150. The brokerage fee with its corresponding VAT will be charged at the signing of the contract.
  • - Discount codes: Discount or promotional codes will only take effect if used at the time the request for accommodation is submitted or before the booking is confirmed by the Owner; under no circumstances can the discount be obtained at a later time.

Once the reservation has been completed, the corresponding simplified invoices for the services rendered by Resa Housing will be sent to the Tenant and the Owner.

9. LIMITATION OF LIABILITY

9.1. Regarding the owner of the Website

This Website has been prepared in good faith by RESA with information from external and internal sources. Nevertheless, RESA and, consequently, Resa Housing do not guarantee the exhaustiveness and accuracy of all the information contained in the website, and in particular, the continuous access, availability and continued operation of this Website. The owner may not be held liable for nor does the owner guarantee the speedy access to and correct use of the Website if the users/tenants/owners do not follow the recommendations provided in each case for any particular operation or provision of services. The company that owns the Website does not guarantee the absence of interruptions or errors when accessing the site or its content, nor does it guarantee that the website is up-to-date or free of viruses or any other element that may cause alterations in your computer system.

RESA declines any contractual or extra-contractual responsibility with the person or company making use of the Website that may have suffered damages and/or losses of any nature caused by any computer virus or by computer elements of any kind originating from the Website or from the server supplying it. The owner of this Website may not be held liable for any consequences, damages or harm that may derive from the unauthorised use of the information contained in the same or derived from the services provided and opinions made by third parties. RESA may not be held liable for any damages and/or harm caused in the event of interruptions of the service, delays, errors, Website malfunctions and, in general, other inconveniences originating in causes beyond the control of RESA and/or due to fraudulent or culpable actions by the Users and/or caused by force majeure, without prejudice to the provisions established in art. 1.105 of the Civil Code. The concept of force majeure shall be understood to include the failures of third parties, operators or service companies, acts of government, lack of access to third party networks, acts or omissions by public authorities, issues caused as a result of natural phenomena, power failures, etc. and attacks by hackers or third parties specialising in the security or integrity of the computer system.

For reasons related to technical, safety or control issues, to failures in the electricity supply or to any other cause, RESA will be entitled, without prior warning, to suspend this Website temporarily in order to carry out maintenance, improvement or repair operations, always acting in the interests of the Users, and to change the information, services, products and other elements of this Website. In these cases, RESA shall not be liable to any claims filed by Users.

Should Users become aware of the existence of any content that is illicit, illegal or contrary to the law or which may imply an infringement of intellectual and/or industrial property rights, they must immediately notify RESA so that the latter may proceed to adopt the appropriate measures. Equally, and with the purpose of improving the service and providing an optimum level of quality, Users/Customers may submit any changes, suggestions, and/or comments they deem useful by contacting RESA (the owner of the website) or Resa Housing at the following email address: info@resahousing.com.

9.2. Regarding Resa Housing, its responsibilities are limited to the following

i) To offer and facilitate the platform to allow Owners to publish advertisements and offers regarding accommodation and to allow interested users to request visits and to book accommodation.

ii) To accept, on behalf of the Owners and with their authorisation, the Initial Payment transferred by the Tenants to Resa housing, once the Owners have accepted the reservation, with a view to transferring the said payment to the Owners after the Intermediation Service Fee has been deducted from the Initial Payment and the corresponding legal VAT has been applied. Resa housing shall not receive additional payments once the Owner has confirmed the reservation. At that point, only the Owner is responsible for collecting the rent unless otherwise agreed between the Owner and Resa Housing.

iii) Once 24 hours have elapsed from the date the Tenant checks into the accommodation and Resa housing has transferred the Initial Payment to the Owner, all legal relations and relations of any kind between Resa housing and the Tenant and also between Resa housing and the Owner shall come to an end. Resa housing shall not bear any responsibility regarding any incident or discussion that may arise subsequently and as a consequence of the relationship between the Owner and the Tenant.

Resa Housing reserves the right to restrict access to the Website, to deactivate it or to cancel an advertisement without the obligation to justify such an action; and all this without incurring any responsibility and without any obligation to give prior notice.

Owners may withdraw their advertisements for accommodation at any time using the User Area, as long as the accommodation has not been reserved and/or locked.

10. INTELLECTUAL & INDUSTRIAL PROPERTY RIGHTS

The entire contents of this Website, understood as the texts, logotypes, distinctive signs, photographs, images and other contents, such as the graphic design, and in general, its Contents, are the intellectual property of RESA or, if applicable, of third parties, if any, and are governed by Spanish laws and by domestic and international legislation on intellectual and industrial property. Likewise, the brand or distinctive sign published on this Website is the exclusive property of RESA, in which case it will be specifically indicated. Users must, at all times, respect the intellectual and industrial property rights of this Website, which is the property of RESA, and this implies the prohibition of use without the express consent of RESA.

You may not reproduce, copy, publicly communicate, distribute, transform or modify the elements of the website for commercial or professional purposes, or infringe any other right susceptible to protection under the Intellectual or Industrial Property Law, unless you have been authorised by the owner of the said rights or such actions are legally permitted.

RESA authorises Users to view, use, print and download the contents inserted into the Website that they consider necessary, exclusively for their personal, private and non-profit use, as long as they are not used for the purpose of carrying out activities of a commercial or professional nature, or for the purposes of communicating, distributing, changing, altering, or de-compiling them or to distort the result desired by the owner of this site.

The infringement of any of the industrial and intellectual property rights may constitute a breach of these provisions, as well as an offence punishable under Articles 270 et seq. of the Criminal Code or any other general provision to that effect in relation to this subject matter.

11. APPLICABLE LAW AND JURISDICTION

The relations established between Resa Housing or RESA and the customer (whether considered as a User or as a Tenant or Owner) will be governed by the provisions of current Spanish regulations.

The relations established between Resa Housing or RESA and the customer (whether considered as a User or as a Tenant or Owner) will be governed by the provisions of current Spanish regulations.

12. INFORMATION ON DATA PROTECTION

In accordance with the EU General Data Protection Regulation 2016/679 (hereinafter, “GDPR”) and with Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights (hereinafter, LOPDGDD), you are hereby informed that any data provided will be added to the database of the commercial company Residencias de Estudiantes S.L. (“RESA”), with postal address at Paseo de la Castellana nº163, 3º izq. and email address: privacy@greystar.com, which will be responsible for processing these data.

12.1. Purposes of the collection of personal data

RESA will use the personal data provided on this site for the following main purposes:

  • - To manage information/documentation provided by Owners.
  • - To manage visits to reserved accommodation.
  • - If the Owner gives us consent, we may provide the tenant's bank details for payments to be made on his behalf and at his expense.
  • - If the Owner or Tenant give us their consent, we shall use the data for commercial purposes, which includes contacting you to provide you with details of products, services and/or promotions that our company offers and that may be of interest to you now or in the future.

The personal data provided will be kept for the time required to fulfil the purpose for which they were collected and for as long as the business relationship is maintained. Once the business relationship has ended, the data will be kept for as long as necessary to respond to possible legal actions. However, if you provide us with your consent to send you commercial communications, we shall keep your data as long as you do not request the deletion of said data.

12.2. Base/s that legitimise the processing of personal data

You are hereby informed that the legal basis for processing the data is to manage the accommodation offered and to formalise the reservations of said accommodation. We also use your consent to transfer your data to other companies within the Greystar Group. We also require your consent to send you commercial communications.

12.3. Recipients of your personal data

It is imperative that you provide us with your consent by ticking the box below to pass on your details to the other party (either the owner or the tenant) so that they can contact and exchange information about the accommodation and/or the booking process. This consent is necessary to carry out the accommodation booking process. Therefore, the refusal to agree to the transfer of your details will make it impossible to continue with this accommodation search and/or booking process.

Furthermore, if it is of interest to you and you check the corresponding box below, we may transfer the data to the entities that comprise the Resa-Greystar Group for commercial purposes. This consent is not obligatory and, therefore, your refusal will not affect the process of managing and reserving accommodation.

The processing of your data may include the international transfer of data to countries outside the EU. As required by law, we shall only transfer data to countries or organisations that provide an adequate level of protection for personal data. The transfer of this data will not affect your rights or our obligations under the GPDR, as our international data transfers are covered by the Privacy Shield framework.

12.4. Rights

In virtue of the GDPR, you are hereby notified that you have rights in relation to the processing of your data, including the right to portability, access, rectification, erasure or to data limitation. You are also informed of your right to file a complaint with a data protection authority.

You can exercise the above-mentioned rights by contacting us at privacy@greystar.com.